Cancellation/Late Policy

We appreciate your business.

When you schedule an appointment with us we reserve that time especially for you. Usually we reserve up to 2 hours if you are booking a treatment. We may even call in extra STAFF to assist your family.

With that in mind, we have a very strict 12-hour cancellation policy due to the time involved and urgency of your situation. Any treatment cancelled less than 12 hours in advance will be charged $95.00 cancellation. This time could have gone to another family. Thank You.


You also must speak to one of us on the phone not say you sent a text or an email as that will not be valid. We are often too busy to be checking messages if we are busy treating customers.


Repeat cancellations will require non-refundable payment in advance in order to save an appointment time for you.

We appreciate your time and we value your business. Thank you for cooperating.


  • – Melissa DC Ranch, Arizona

    I want to express my gratitude to Kim and AirAllé for not only eliminating and treating the head lice lice from my daughter’s hair, but for treating her so kindly. Head Lice Treatment can be stressful for the whole family...

  • – Christie Phoenix, Arizona

    I can’t thank you enough for your quick response and calming of my anxiety. This has been a huge learning experience and I’m glad it was a short experience. I really didn’t want the 6 week nightmare that I kept...

  • – Jeanette Phoenix, Arizona

    Hi I am a certified school nurse with almost 20 years experience. As I have had extensive experience diagnosing and treating head lice. Unfortunately except for the terminator comb there was very little that could be done because all the...

  • – Anne M. Dc Ranch, Arizona

    No Nit Noggins was wonderfully quick, efficient and professional. No one wants to deal with lice but this guaranteed solution ended our battle with it quickly. Kim was gentle with our kids and very informative about treating lice and keeping...

  • – B. R. Scottsdale, Arizona

    Having your kids infected with lice can be a very traumatic experience. It’s often an inevitability if you have young girls with long hair in school, where it can spread like wildfire. Needless to say, despite being meticulous about it,...